Training and customer support

Our courses are taught by multilingual qualified application engineers both at customer sites and our training centers in Switzerland, Japan, the USA, Taiwan, and China. We pledge to share our experience and expertise in the design of tools as well as grinding technology and mastering processes. For us this means:

• Training to customer specific needs
• Wheel profiling techniques
• Assistance in the design of new tools
• Sharing of tool measurement techniques
• Guidance and a long-term support for users of Rollomatic machinery

After sales service

As a leader in its field, Rollomatic understands the importance of having high quality after sale service. For us, this means:

• Being accessible immediately by phone
• Responding within four hours to an email
• Having all components in stock for our customers
• Delivering a replacement part within 24 hours after placing purchase order
• Reliability and respect of delivery terms
• Being able to travel to a customer’s site within 48 hours

Year after year, we have continued to develop these services in cooperation with our partners and we are proud to have a highly qualified team of 50 employees serving our customers around the globe.